How can we help you?

You can call us Monday to Saturday, 8am-6pm (UK) on 0345 257 5555.

Or email us anytime at or by using the form below.

You can also use live chat to chat with an operator online by clicking the 'Help' button at the bottom of the screen during the opening hours above.


How do I use my Gift Card/Voucher online?

We're pleased to say that you're able to redeem your Gift Card online. Please enter your gift card number at the checkout, underneath the title ‘pay by gift card’. You will need to enter your 19 digits in the four boxes in the following succession- 4-4-4-7. The cursor will move automatically between the boxes for you. Please also enter your PIN, found on the back of your card under a silver security strip, in the PIN number box: this will be 4 digits. Please then click ‘check balance’ which will confirm your gift card balance total, and you will then have the opportunity to redeem this from your order total. Gift cards are valid for 24 months, and are valid in standalone stores and online.

Paper Gift Vouchers cannot be used online; however they can be used in our standalone stores.

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