How can we help you?

You can call us Monday to Saturday, 8am-6pm (UK) on 0345 257 5555.

Or email us anytime at or by using the form below.

You can also use live chat to chat with an operator online by clicking the 'Help' button at the bottom of the screen during the opening hours above.


Why can’t I place my order?

We are sorry you are encountering problems paying on our website.

Please ensure:

  • The billing address matches the address that your card is registered to (what is visible on your bank statements).
  • The card number is entered without any spaces or punctuation marks.
  • Terms and conditions are ticked.
  • If there is no option to make the payment for a particular item, then it is likely that the product has become unavailable.

If you continue to experience issues placing and order, please contact our Customer Services team by clicking on the ‘HELP’ button on the right-hand side of this page or contact us here.

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