How can we help you?

You can call us Monday to Saturday, 8am-6pm (UK) on 0345 257 5555.

Or email us anytime at or by using the form below.

You can also use live chat to chat with an operator online by clicking the 'Help' button at the bottom of the screen during the opening hours above.


Where is my delivery?

If our driver wasn't able to obtain a signature from the delivery address, they may have attempted to leave your parcel with a neighbour or in a safe place.

For any orders that are delivered to a neighbour a calling card will be put through the door of intended address to advise of the exact location . Please refer to your calling card for a property name or number.

If your order arrives after the chosen delivery time scale, please get in touch by clicking here and we will be happy to reimburse any delayed delivery costs.

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